Returns & Exchanges
Proper Selections stands behind the quality of every product that we sell. If you have received the correct order and are unsatisfied with item, we’re happy to accommodate this request within 30 days of receiving. You can return for a store credit or an exchange within 30 days of receiving your order.
Exchange and Store Credit Conditions:
Products must be unused and undamaged. Items must be returned in the condition they were packaged and sent. All items with a "Final Sale" or "Sale" or that are sold during the holidays are final, and no exchange or returns will be accepted. We offer free exchanges and the customer is responsible for shipping the item back to our warehouse. Once we receive the item, your return or exchange will be processed in 5 - 7 business days.
There's a restocking fee equal to $4.95 to process store credit. The fee will be deducted from the gross sales amount that you paid for your order and the balance will be credited to you.
What is the status of my Return or Exchange:
If you have already gone through our online process to return, exchange or get store credit for you item please allow 5-7 business days for processing. Once your return is processed someone from our team will email you to confirm.
If you have received incorrect item please an email email@example.com and include: Your order number Name on the order Email the order was made with Photo of incorrect item and packing list Upon our team confirming that you received the incorrect item, we will create a return label for you, and you will be shipped the correct item in 5-7 business days.
If you have received a damaged, or defective item please email support@properselections and include:
- Your order number
- Name on the order
- Email the order was made with
- Your request (refund or send another product?)
- Most importantly a photograph demonstrating the quality of the print or the damaged area of the item. Send pictures taken on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate errors in future printing.